One simple truth I've gleaned over my two decades of working with docents and tour guides is that good tours are memorable and the bad ones are never forgotten.To help my docents remember the elements of good public speaking and to avoid the pitfalls, I've developed a list of docent do's and don'ts. For backup, I would normally reach for The Good Guide which has long been my "go to" publication for all docent-related questions,...
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The HRC thanks Laura Roberts and Kathleen D'Aquila for serving as guest authors for the following entry. Laura is the former Director of External Affairs at the Fairfield Museum and History Center where she managed all aspects of their marketing, promotion and public relations. Kathleen is a graduate of the SUNY Cooperstown Museum Studies Program and managed the implementation of the Fairfield Museum's audience study project. As any marketer will tell you, an essential ingredient...
The HRC thanks Dawn Salerno for serving as guest author for the following entry. Dawn is Director of Education at the Mystic Arts Center where she oversees their YoCo programs--Artini Hour and Art After Dark. She served as co-chair of the New England Museum Association's (NEMA) Education Professional Affinity Group from 2003-2009 and as a board member for the Connecticut Art Education Association from 2002-2009. She recently became a NEMA board member.What the heck is...
